Privacy Statement

Effective Date: May 1, 2026
 Company: Kovai Caribbean

Kovai Caribbean (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our customers, clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable data protection laws in Trinidad and Tobago and, where relevant, Venezuela.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Full name
  • Contact number
  • Email address
  • Company name
  • Location / service address
  • Inquiry details submitted via forms, email, WhatsApp, or phone

b) Information Collected Automatically

When you visit our website or digital platforms, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on site
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide quotations
  • Deliver our services (including maintenance programs and installations)
  • Schedule and manage site visits
  • Improve customer service and operational efficiency
  • Send service updates, reminders, or important notices
  • Maintain internal records and compliance documentation
  • Improve website functionality and user experience

We do not sell or rent personal data to third parties.

3. Legal Basis for Processing (Where Applicable)

We process personal data based on:

  • Your consent (e.g., submitting a contact form)
  • Contractual necessity (service delivery agreements)
  • Legal obligations (compliance with local regulations)
  • Legitimate business interests (service improvement and communication)

4. Data Protection and Security

We implement reasonable technical and organizational measures to protect your data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

These measures include secure storage systems, access controls, and limited staff access to sensitive information.

5. Data Sharing

We may share your information only when necessary with:

  • Authorized technicians or contractors
  • Service providers assisting in operations (e.g., IT, hosting, communication tools)
  • Regulatory or legal authorities if required by law

All third parties are expected to respect confidentiality and data protection standards.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce agreements

7. Your Rights

Depending on applicable laws (including Trinidad and Tobago’s Data Protection Act and relevant Venezuelan privacy principles), you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for marketing communications
  • Object to certain types of processing

Requests can be made using the contact details below.

8. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyze website traffic
  • Remember user preferences

You may disable cookies through your browser settings, though some website features may not function properly.

9. International Data Transfers

If your information is transferred outside Trinidad and Tobago (including to service providers or partners in other jurisdictions such as Venezuela), we take reasonable steps to ensure it remains protected in accordance with applicable data protection standards.

10. Third-Party Links

Our website or communications may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, you may contact us at:

Kovai Caribbean
 Email: info@kovaicorp.com
Phone:1-868-228-8024
 Address: Lot 74 Frederick Settlement, Caroni, Trinidad and Tobago